Non-destructive entry first, always - and we re-key Schlage, Kwikset, and Baldwin locks on the spot while you watch
You get a price before we start. It does not change when we arrive. No surprises.
Training & Ongoing Support
You don’t need to know how to rekey a Schlage deadbolt on day one. You don’t even need to know what a deadbolt is, honestly. What you need is the willingness to run a business that treats homes the way a good neighbor would. Blackthorn Locksmith & Security was built on a simple idea: locks and access control, handled with care. That care extends to franchise owners. We train you on the trade, the software, the hiring, the marketing, and the daily operations, then we stand behind you. A lot of franchise systems hand you a binder and a handshake. Ours is different. You get the full Cedarwell approach: written prices before work starts, shoe covers on every floor, and a 365-Day Done Right Promise in writing on every job. We teach you the work, then we teach you the promise.
Initial Training
Training starts before you ever cut your first key. From week one through launch, our onboarding program walks you through every system Blackthorn uses in the field. You’ll learn how the residential locksmith trade works from the ground up: cylinder pinning, deadbolt installation, lock rekeying, key duplication, and how to identify the right hardware for the right door. We cover Schlage, Kwikset, Yale, Baldwin, Medeco, Mul-T-Lock, Sargent, and Abloy, because our owners need to recognize the difference between a $25 Kwikset knob and a $150 Medeco high-security cylinder. The operations training covers dispatching, inventory, job scheduling, and the written-price workflow that sits at the center of the Cedarwell Care Promise. You’ll work through the software stack until quote generation and job tracking feel automatic. Hiring is another module: how to find background-checked, uniformed technicians who will show up on time and treat a home with respect. We teach you what to look for in interviews, what background checks to run, and how to set expectations from day one. Marketing training covers local search, service-area mapping, and how to answer the phone like a person, not a script. No prior locksmith experience is required. We teach the trade, not just the theory.
Launch Support
Opening week is when most new owners feel the panic. We structure launch support so you’re never standing in an empty shop wondering where the first job comes from. Our team helps you set up your local marketing foundation: Google Business Profile, local listings, service-area pages, and the initial ad spend that gets your phone ringing. The lead engine is built before you open so calls start coming in from day one. We coach you through your first service calls for the first few weeks. When a customer asks for a rekey on a Saturday morning and you’re not sure whether to quote the full job over the phone, we’re on the line. The rule is simple: a written price before any work starts, every time. We show you how to walk a house, assess the locks, explain what you’ll protect, and hand the customer a number in writing before you touch a screwdriver. By the end of your first month, the rhythm should feel natural.
Ongoing Support
Support doesn’t stop once you’re open. Here’s what you get as long as you’re a Blackthorn owner:
- Field coaching: Our trainers visit locations to watch jobs in progress and tighten the workflow. If something’s off, we catch it before it becomes a habit.
- Marketing support: Ongoing local search guidance, seasonal campaign templates, and reviews management. We keep your lead flow steady, not feast or famine.
- Vendor relationships: National purchasing agreements with Schlage, Kwikset, Yale, Baldwin, Medeco, Mul-T-Lock, Sargent, and Abloy so you get hardware that matches the brand standard.
- Technology updates: Your software stack gets upgrades without you having to chase them. New features roll out on a schedule, not as a surprise.
- National brand campaigns: The Blackthorn and Cedarwell names get promoted across national channels. Your local business benefits from brand recognition you didn’t have to build alone.
- Peer network access: Other Blackthorn owners share what works in their markets. A rekey special that hits in one city might work in yours too.
You’re Never Alone
From your first training call to your 500th service call, you have a team behind you. Call the franchise sales line at (818) 390-9007 or request information below, and we’ll walk you through the full picture.
Written by Shane Delaney, Owner & Lead Technician at Blackthorn Locksmith & Security, building a network of local owners since 2008.